I can definitely think of times when I have had techno-rage. I’ve been incredibly frustrated and even punched a hole in the wall accidentally when flailing my arms about in frustration. I think this sort of situation will always happen in some form or another. While it is possible to make interfaces that make software significantly easier to use, there will still be some people and situations that cause the frustration. Most of my friends are developers and I believe they have a firm handle on the typical user viewpoint. However, my perspective could be skewed in the same fashion as theirs.
The Computer User’s Bill of Rights is a good idea. I think it is a bit too user-friendly. It is a good set of guidelines but I would hate to be a developer that had to work around it as a set of laws. Some effort toward following it could help though.
I don’t think games would be terribly effective implemented as an online learning tool. However I think there is a great potential for knowledge transfer through wikis. Wikis are a great source of information available to everyone. You can’t take everything at face value all the time, but they are a great learning tool in general.
